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Your Rodent-Service Plan

Help Us Resolve Your Rodent Problem Faster

A few simple steps from your household help our exclusion and trapping process work as efficiently as possible.

Your Quick Checklist

Five simple ways to help the process succeed.

  • Provide access at scheduled service times.
  • Keep accessible food sealed and dishes cleaned.
  • Temporarily manage all pet food during trapping.
  • Keep exterior doors and windows closed.
  • Make sure everyone involved understands the plan.
The Reason Behind Each Step

Why These Steps Help

Tap any question for a quick explanation.

Why do we need access at scheduled times?

Keeping scheduled appointments allows us to monitor activity, inspect our work and adjust the trapping plan without unnecessary delays.

If something changes, please contact us as soon as possible. We will be happy to help coordinate another time.

Why does accessible food need to be removed?

After we seal the home, some rodents may remain inside. We want the bait on our traps to be the best food option they can find.

  • Place accessible food in hard-sided containers with secure lids.
  • Store chips, bread, snacks and food in bags or cardboard where rodents cannot reach them, such as a sealed container, refrigerator or microwave.
  • Wash dishes and remove leftover food after meals.
  • Wipe up crumbs and food residue from counters, tables and floors.

Removing competing food sources helps our traps work faster.

What should we do with our pet’s food?

A single piece of pet food can be a full meal for a rodent. If pet food remains available, rodents may choose it instead of investigating our traps.

During the active trapping process, please:

  • Offer food at a scheduled mealtime and remove the bowl or leftovers when your pet finishes.
  • Sweep or vacuum up any kibble, seed or other food that falls outside the feeding area.
  • Store bags and containers of pet food in a hard-sided container with a secure lid.

Feeding pets outside is an option, but we do not recommend leaving food outdoors. Unattended pet food can attract rats, raccoons and other unwanted animals.

If your pet must have food available throughout the day, ask us about a rodent-resistant feeding setup.

This adjustment is temporary. Once the rodents remaining inside have been removed, you can return to your normal feeding routine.

Why should doors and windows remain closed?

Once we seal the identified entry points, keeping exterior doors and windows closed helps protect the work we have completed.

You can still use your doors normally. We simply ask that exterior doors and windows not be left standing open during the rodent-control process.

Who needs to understand the service plan?

Rodent control works best when everyone involved receives the same information and follows the same plan.

Please share this page with:

  • Everyone living in the home
  • Spouses and other decision-makers
  • Landlords, property managers and tenants
  • Anyone responsible for access, food storage or pet feeding
  • Occupants of participating units in a duplex or multi-unit property

If anyone has a question, we encourage them to contact us directly before or during the process. We are always happy to explain what we are doing and why.

Clear communication helps prevent surprises and delays and keeps everyone working toward the same result.

Service Disclaimer: Follow-up visits are included as long as the rodent-service plan can proceed as intended. We’ll notify you if we observe anything that needs attention. If unresolved access or participation issues require additional visits, those visits may become subject to a service charge, with advance notice explaining why.

Questions? We’re Here to Help.

You are not expected to handle the rodent problem alone—that is what you hired us to do. If anything is unclear or difficult for your household, contact us and we’ll help you find a practical solution.